Future-proofing businesses across Northampton and surrounding areas by improving efficiency, enhancing productivity, and increasing turnover through rigorous IT support and cyber security solutions.
Customised IT Support for Northamptonshire Businesses
Fuse Collaboration is a Certified Microsoft Partner in Northampton, providing tailored IT solutions for businesses of all sizes. Our experienced team has been delivering personalised IT solutions for over 15 years, recognising the individuality of each business. We can offer you a managed, highly available, cutting-edge Infrastructure as a Service (IAAS) solution, safeguarding you from data loss and cyber-attacks.
Scalable IT Solutions for Your Business
We meticulously analyse your IT expenditure on licenses and hardware to guarantee the ideal allocation for your business every month. Our flexible solutions mean that you will only be charged for the licenses, storage, and computing power required for that month. We also ensure that your entire network adheres to a single standard, providing you with the latest software, antivirus protection, and a centrally managed system.
Common IT Issues For Businesses in Northampton
Fuse Collaboration understand the ups and downs of running a business and can empathise with anyone who finds the complexities of managing IT and cyber security a daunting job. Managing a business is difficult enough but without proper IT support in place, there are a range of problems that can occur, can you relate to any of these?
- Difficulty accessing documents and files away from the office
- Employees able to access files they shouldn’t
- No backups or disaster recovery plan in case of fire, flood or worse
- Little or no protection from cyber threats
- No asset management or tracking of work devices
- Random, unapproved software and programmes being downloaded
- Easy to guess passwords and other low security red flags
- Not everyone has access to the same apps and features as others
- Out of date tech
- Paying for more licenses or packages than you need
- Paying for programmes you don’t use effectively
- Lack of training and confidence with tech software
From boxes of wires no remembers what they are for, to overspending on technology that isn’t needed, many businesses experience these issues. Fuse take care of these common problems and create a streamlined and secure IT environment.
Northamptonshire Based IT Support Services
We offer a range of services, from deploying well-known Microsoft Office apps, to improving vulnerability detection.
Here are some of the packages we offer to underpin the IT provision for businesses of any size
What do Fuse CS offer?
- IT Support for all of Microsoft’s cloud-based business platforms, including Microsoft Teams, Microsoft Azure, and Microsoft 365.
- Improved use of Office 365 with our Microsoft-accredited starter sessions, implementation services and ongoing support.
- Managed support for SharePoint, the world’s leading cloud-based business collaboration tool – strengthen teamwork and improve processes without having to invest in new IT hardware infrastructure.
- Safeguard your business against the unexpected with our Disaster Recovery and managed Business Continuity solutions.
- Secure, GDPR-compliant data backups, storage, management and retrieval services.
Why work with Fuse CS?
- A flexible suite of IT support services to optimise your business for the modern, cloud-based economy, including scalable infrastructure, world-class data security, and round-the-clock technical support.
- Knowledgeable and friendly team available for cloud migrations, licensing, software implementation, network monitoring and IT support.
- Your one stop shop for Microsoft applications, including upgrades, third party integration, and migrating from other platforms.
Where are our clients based?
From our headquarters in Northampton, we work with a wide range of businesses of all sizes throughout the UK and Europe. As our Microsoft IT support services are cloud-based, seamless support is available to businesses in all locations, but our central area of operations includes Northampton, Wellingborough, Kettering, Corby, Towcester and Daventry.
Can Fuse CS manage the purchase of new devices as well as setting them up?
Absolutely, Fuse can order and set up new devices such as laptops and screens, ready for your employees to tun on and log into with no additional steps. We also create email addresses and assign them permission levels according to their job roles and agreed in advance.
What kind of problems would we need an IT support helpline for?
We set up an extremely secure and rigorously monitored network however 99% of all data breaches come from user error. As an IT support helpline, we’ll take calls from staff for all kinds of issues. For example, an employee who has fallen for a phishing scam email, deleted a file they shouldn’t have or needs to set up MFA on a new device. With our friendly and knowledgeable helpline team, these calls are answered quickly. Where possible, we fix issues and explain what’s happened, to empower staff to feel more confident at understanding IT.
Northampton Business IT Support Case Study
Fuse Collaboration worked with Impact Recruitment on a multi-stage project to revolutionise the company’s IT provision and support. The project started in 2018 with a migration from an on-premises server and continues today with their daily IT management.
Phase 1: Audit and discovery
Staff were using a mixture of operating systems and software based on when the computer had been bought, not what the user needed. This made it difficult when new staff joined as they were not able to be trained on the same software as the rest of the team and made security levels inconsistent.
Everything was based on site with no external access, and the issues brought by single point failure were exacerbated by problems with downtime and slow responsiveness from Impact’s previous IT provider. Impact Recruitment was based in two offices and the two separate sites and servers meant that sharing information efficiently was difficult. The teams struggled with updating spreadsheets they shared and faced constant issues with multiple versions of important documents. This was also a problem for the staff who worked onsite with clients; they relied on an external hard drive that they updated when they went back to the office in order to access the documents they needed.
Furthermore, there was a lack of compliance with licenses and an over-paying for packages that Impact either did not need or were not making the most of.
Phase 2: Moving from ‘traditional’ IT to cloud computing
The move to cloud computing ensured that every member of the team had the latest version of their software packages, operating system, and applications, regardless of what device they were using. Migrating data to cloud computing was accompanied by the introduction of new security features and a single sign-on for a user, regardless of whether they were using a computer, tablet or smartphone. With Fuse’s help, Impact moved more staff over to laptops and introduced multi-factor authentication to protect the devices and users. The move to SharePoint enabled several account managers to work on spreadsheets simultaneously without incorrect duplicates being created.
Collaboration across the two offices was made more efficient and fostered an improvement in relationships. With cloud computing, there was no logistical issues over accessing what they needed to do their job from a different site. This also had a positive impact on the client onsite staff who no longer needed to update an external hard drive and could use a laptop each instead of sharing a desktop computer.
Phase 3: Securing Impact’s future
Thanks to Fuse, Impact’s team is now working more efficiently. Staff who work on-site at clients can now access all their data and documents as they would in the office and can collaborate with their teammates. New solutions and applications are being introduced in a controlled manner when it is appropriate to do so, and Fuse is now helping to improve Impact's processes further.
When the global pandemic in 2020 forced Impact to work from home, the whole company was already set-up to work remotely, and consequently experienced very little disruption to their processes. This success has given them a much stronger position among competitors despite the economic uncertainty post-pandemic.
For a more detailed version of this case study, and to view our other case studies, please visit our Experiences and Insights section.
Transform How Your Company Operates
Our intelligent IT solutions enable organisations to be highly responsive to the needs of clients, customers, and staff. By putting people at the heart of our solutions, we ensure continuity and accessibility of information even amidst changes in personnel or equipment.
Partnering with our clients, we empower them to grow revenues and margins while delivering exceptional service.
We do this by focusing on four key areas:
Collaboration
- Teams share the latest versions of documents
- Real-time editing by multiple users
- Video conferencing and instant messaging to facilitate discussion across the world
- Smooth workflows that improve efficiency and productivity
Flexibility
- Make your office truly global
- Give your staff everything they need when they need it, from salespeople on the road to senior executives at conferences and events
- Put your office and applications onto any device
- Scale your infrastructure to your needs, only paying for what you use
Resilience and robustness
- Stop playing catch-up with your IT infrastructure
- Liberate your organisation with cloud computing
- Dramatically reduce hardware spending
- Make sure your IT is working with the latest technologies, managed by Microsoft’s team of expert engineers
Security
- Keep your spending under control
- Make sure your company is compliant with the latest requirements
- Protect your data against potential cyber attacks
- Have world-class security, regardless of the size of your company
Fuse support AgeUK Northamptonshire and they are none other than superb, Partryk, Dan and the team are incredibly efficient, friendly, helpful, and always provide fantastic tips and tricks. Thank you!
Lorraine Carter, Age UK Northamptonshire
Learn More About Our Services
Contact Fuse CS
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